Frequently Asked Questions
Everything you need to know about shopping with the Academy Museum Store
Where does the Academy Museum Store ship?
We currently offer domestic shipping within the United States and international shipping to select countries. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.
What is your return policy?
We accept returns on most unused and unopened items within 30 days of purchase. Please note that certain items, such as limited edition prints, final sale items, and opened media, are non-returnable.
Are the products sold online the same as those in the physical museum store?
While we strive to offer our full catalog online, some exclusive items may only be available at our physical location in Los Angeles. Conversely, we may occasionally offer online-only exclusives.
Do Academy Members receive a discount?
Yes, Academy Members receive a 10% discount on eligible items. To apply your discount online, please ensure you are logged into the account associated with your membership.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.